The samwin contact center suite billing module is the ideal telephony billing solution on the market. It is not only compatible with any number of PBX types and incredibly user-friendly, but it also has an extensive reporting module. Several pre-defined data analysis patterns are available, but of course these can also be custom-tailored to your needs. You choose any number of significant criteria and have them run automatically.

Integrated monitoring and security modules ensure modern security and cost control standards.

• Comprehensive data- and management structure
• Retrieval from multiple PBX
• Global organization-structure
• Ability to sync database with 3rd party systems
• Multi-site – multi vendor – multi tenant
• Comprehensive configurable default reports
• Freely configurable reports
• Several export-formats
• Graphic al and statistical data
• Provider based cost-generation (pulse/time based)
• Call fraud monitoring
• Different user levels
• Data export to 3rd party systems
• Easy to use, ergonomic User Interface
• Shared database with samwin Attendant console
• Automatic configuration of extensions
• PBX-access through Ethernet access and serial port
• Open database-schema for office-products
• Extensive statistics module
• Acknowledge protocol for save usage of serial link
• Zoom-ability from summery to details (Drill down)
• Conference-, network, authorization- and code-calls
• Configurable time-source for calls (PBX or PC)
• Suppression of caller-number and called number (privacy policy)
• Direct display and print-functionality
• Microsoft-SQL Server Technology (ODBC Interface)
• Support for buffer boxes, on site, remote serial and remote Ethernet ip
• Private provider tables in delivery: all popular providers
• Easy Installation Wizard, Multi-Site Wizard
• Customer based graphical configuration of organization-structure
• Abundant additional information field for extensions and organization-structures
• Abundant different call-types (private-calls)
• High scalability
• Multi-site configuration for retrieve Call details from difference PBX-types
• Installation size staged from 10 to 100.000 extensions
• Provider-comparison and recalculation of call-data
• Reports with integrated visualization of information’s
• Export to ca. 20 different formats, for example Word, Excel, etc.
• Export to HTML-format and automatic sending of emails
• LDAP (Lightweight Directory Access Protocol) Interface for Microsoft Active Directory
• Corporate Directory Support for Nortel Meridian und Succession